At Kesh we do our best to ensure every package is delivered, however we use third                                 party                                 carriers such as UPS and Purolator. When shipping/carrier issues arise, such as lost                                 or                                 stolen packages, Kesh Package Protection offers immediate replacement of your                                 package at                                 no extra charge. Without package protection you will not be eligible for free                                 replacements and must pay the full cost of a new order.