Return & Exchange Policy
1. Do you have a return policy or exchange policy?
We are pleased to offer a return policy on unopened, unused, unaltered hair extensions within 48 hours of you receiving your order. We only accept returns or exchanges on hair extensions that have not been opened, worn or, in any way, tampered with. WE DO NOT ALLOW opened items to be returned or exchanged.
2. How do I make a return or exchange?
You must contact us first at email@example.com within 48 hours of receiving your shipment. In the subject field please state RETURN or EXCHANGE. All Kesh Hair extensions must be shipped back unopened in the original packaging and condition. All returns and exchanges must be accompanied by a copy of your invoice. As well, please indicate on your invoice the new color of choice.
3. Do I have to pay for the shipping of my return?
Yes, you are responsible for all return shipping costs and please send your return with a tracking number because Kesh hair will not be responsible for lost packages. In the case of a refund, Kesh Hair will NOT refund the shipping charges – the product dollar value amount and, if applicable, taxes will be refunded in full only.
Please email us before sending your order back for complete details and mailing address.
RETURNS: please note, all returns will be charged a $10 restocking fee plus shipping charges are non-refundable.
4. How will I receive my refund?
A full refund will be issued to you in your original payment method only.
5. How may I contact you?
You may contact us by e-mail at firstname.lastname@example.org. Please state RETURN or EXCHANGE in subject field, this will ensure a timely response.
6. Why are Kesh Hair Extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the safety seal on the packaging has been broken.
Kesh Luxury Hair Extensions Inc.